INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS(FAQS)

CAN I ORDER THIS DRESS IN A DIFFERENT STYLE/FABRIC/LENGTH?

Yes, there are no extra cost to do custom size and color here, please contact with us before you place order.

WILL MY DRESS EXACTLY MATCH THE COLOR I SEE ON YOUR WEBSITE?

There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.

WHAT CAN YOU DO IF YOU RECEIVED THE BROKEN OR DAMAGED PACKAGE?

Before you sign for the package, please kindly check the package firstly. If there is any broken or damaged problem about the package, please kindly refused to sign for it. You can make claim to express company to get compensation. Thanks.

CAN I CHANGE THE DESIGN OF A DRESS?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train. For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat online or email us.

WHEN WILL I RECEIVE MY ORDER?

Total Delivery Time = Processing/Tailoring Time + Shipping Time

Ready-made items usually take less than 72 hours to process before shipping. However, made-to-order items require additional production time, which differs from category to category. Shipping time for different countries/regions may also vary.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS