Detachable Sleeves Off-the-Shoulder Mermaid Wedding Dress

Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first within 7 days upon receiving the dress(es). We are always at your service.

Sizing can differ from company to company, the best way to figure out which size will fit you best is to match your measurements to our handy size chart, which is also included on every dress’s page.

All Dresses are newly made to order, so for standard-size dress, there will be a charge of 15% restocking fee from the original dress price(excluding shipping and tax) for your return. The rush fees will not be refunded.

To return your merchandise…

Return your merchandise within 7 days of receiving it.

Return merchandise in its original condition and in original packaging with tags attached. Monogrammed, dyed, or personalized items cannot be returned or exchanged.

Complete the return form and place it in the box.

Mail the box using your preferred shipping method. When we receive it, we will send you an email.

Once you receive our email, call us with your credit card information and we will issue a refund minus any restocking fees.

Who’s responsible for return shipping?

Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to the Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.

What if I received a promo code or other special offer on my returned or cancelled item?

Returned or cancelled items will void any promotional codes or other special offers.

How do I handle defective merchandise?

If you feel your merchandise is defective, you must contact us within 5 days of receiving it for a return authorization. All merchandise must be returned in its original condition, unworn with tags attached. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace it. If we find that the merchandise is not defective or has been misused, it will be shipped back to you. We will incur shipping charges on defective merchandise, but we will not incur shipping charges on merchandise that is not found defective or misused.

Cancellation Policy

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.

For cancellations, please refer to our cancellation policy below for details:

Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.
Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.
Once the order has been shipped, cancellation is not allowed.

Thank you for your interest in Shelookfor. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch at [email protected]. We are happy to help!